How to Measure the Success of Your Customer Swap Program

January 8, 2019 Ben Lewis
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How to Measure the Success of Your Customer Swap Program
January 7, 2019

Congratulations! You launched a customer swap program for your financial institution. You may have one swap, or many swaps, under your belt and you want to understand just how successful your program has been. But success can vary based on perspective, so here are a few ways to gauge the performance of your customer swap program.

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Since 2001, Chatham Financial has partnered with banks of all sizes to help launch, run and grow successful customer back-to-back swap programs. As a result, we are the largest and most experienced non-bank provider of back-to-back swap support to regional and community banks.



Chatham Hedging Advisors, LLC (CHA) is a subsidiary of Chatham Financial Corp. and provides hedge advisory, accounting and execution services related to swap transactions in the United States. CHA is registered with the Commodity Futures Trading Commission (CFTC) as a commodity trading advisor and is a member of the National Futures Association (NFA); however, neither the CFTC nor the NFA have passed upon the merits of participating in any advisory services offered by CHA. For further information, please visit

Transactions in over-the-counter derivatives (or “swaps”) have significant risks, including, but not limited to, substantial risk of loss. You should consult your own business, legal, tax and accounting advisers with respect to proposed swap transaction and you should refrain from entering into any swap transaction unless you have fully understood the terms and risks of the transaction, including the extent of your potential risk of loss. This material has been prepared by a sales or trading employee or agent of Chatham Hedging Advisors and could be deemed a solicitation for entering into a derivatives transaction. This material is not a research report prepared by Chatham Hedging Advisors. If you are not an experienced user of the derivatives markets, capable of making independent trading decisions, then you should not rely solely on this communication in making trading decisions. All rights reserved. 18-0298

About the Author

Ben Lewis

Ben Lewis works in Chatham’s Hedge Advisory group advising financial institutions in the western United States. He manages relationships with community and regional financial institutions to help hedge their balance sheet interest rate risk through the use of derivatives as well as enable them to offer derivative products to their qualified commercial borrowers. Previous to serving financial institutions, Mr. Lewis worked with private equity funds in hedging leveraged buy outs, commercial real estate investors hedging their debt, and general corporate clients to identify and manage foreign currency, commodity, and interest rate risk through the use of derivatives.

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